You may return new, unopened items within 10 days of delivery for a full refund (excluding cost of shipping. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). There will be a 15% restocking fee on all returned items that have been opened plus cost of shipping.
You should expect to receive your refund within 7 - 10 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
U.S. - Shipments will be automatically sent via UPS Ground or Fed-Ex unless a different method of delivery is requested (i.e., Overnight / 2nd Day / 3rd Day). Allow up to 3 - 5 business days for ground delivery.
Canada, Virgin Islands, Puerto Rico - Express shipments will be shipped UPS or Fed-Ex. Allow at least 5 business days for delivery. UPS Standard Ground to Canada now available.
International - Express shipments will be shipped via UPS or Fed-Ex. Allow 5 to 7 business days for delivery.
Freight Claims and Shipping Damage must be reported within 24 Hours of receipt of shipment. Shipping Errors by Multi-Tech® Products must be reported within 48 Hours of receipt of product to make a claim.